In SimpliPlan, users may see the dialogue box An unexpected error occurred, with the message: An error occurred which may cause a malfunction. The program should be restarted.
If this error message is received:
- Click OK.
- Exit SimpliPlan.
- Restart SimpliPlan.
It is recommended that users contact the SimpliPlan support team and provide the program logfiles, so that the error can be diagnosed.
NOTE! It is important the user only attempts to restart the program once. If the program is restarted multiple times, the automated logfiles will be overwritten, and the SimpliPlan support team will be unable to diagnose the error.
Related article
Where are the program logfiles?